Shipping & Returns

Warm Weather Shipping

During warm months perishable items like cheese, meat, fudge and chocolates become difficult to ship. We provide coolers with ice packs that can keep your perishable items cold for up to 2 days in transit. There may be an upcharge for insulated cartons and gel packs. Items ordered together are not necessarily shipped together. The states below are able to select UPS Ground Shipping & UPS 2nd Day Air through the warm months. Expect the package to arrive 2 days after the order has been shipped, not after the order has been placed. AL, CT, DE, IA, IL, IN, KY, MD, MA, MI, MN, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VT, VA, WI, WV The states below are limited to UPS 2nd Dar Air during warm months: AZ, AR, CA, CO, FL, GA, ID, KS, LA, ME, MO, MS, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY Please Note: When there isn’t an issue with the weather being to warm, every state has the option to choose UPS Ground or 2nd Day Air.

Processing Orders

Orders placed after 12pm EST are not going to be processed until the following business day. We only ship orders Monday through Thursday.

Returning Product

If there is an issue with your order please do the following: Please keep the product, do not throw it away. We might provide you with a shipping label and have you return the product. Keep the label(s) on the product if possible. Call us toll free at (800) 253-6636 or you can use (330) 893-2131. Email is also an option at It can take anywhere from 24-78 hours to process a refund.

Product Substitutions

If an availability issue arises with any Heini’s product, a member of our sales team will contact you as soon as possible to make all the necessary adjustments.

Online Promotions

All of our website promotions on are only available for online orders. They are not available for phone orders or wholesale orders.


Orders can be placed 24 hours a day, seven days a week via our website. All prices are subject to change without notice.

Gift Notes

Place a comment in the “Comments” section for a personalized gift card to be placed in with your order.

Corporate Gift Options

Nothing says “Thank you”, “Congratulations” or “Happy Holidays” better than a collection of artisan cheeses from Heini’s Cheese. We offer a wide selection of cheeses matured to optimal ripeness and peak flavor. It’s the perfect way to show you clients and employees how much you value them. You can choose from a wide selection of cheese collections and gift baskets, or work with our expert staff to customize a corporate program that meets all of your needs. Please contact our specialist at (800) 253-6636 or (330) 893-2131 for more information. Email is also an option.

Privacy & Security

All e-mail addresses, shipping addresses/billing addresses, credit card info etc. are transmitted in an encrypted form for your protection. All information is collected for our use only. Heini’s Cheese protects this information both online and offline.